It doesn’t matter whether you’re gearing up for the new season of your favourite TV show or enjoying live sports, you will definitely want a good smart TV set up in your living room. It might be hard to know where to start, given that there are literally dozens of TV brands on the market, each with multiple models to choose from. But once you’ve made up your mind and chose Samsung, their TV models would make a great experience. Images are sharp and vivid, response time is fast, and the build quality is good, too.
But sometimes, you will encounter Unable to connect to Samsung Server error when you try to connect to a wireless network on Samsung TVs. Furthermore, the message may tell users to “Check your network settings or Try Again(100)”. Obviously the error messages indicates that there is something wrong with the connectivity.
In this article, we will list a few solutions to Unable to connect to Samsung Server error messages.
Reasons behind "Unable to connect to Samsung Server"?
There are many things that can affect the network connectivity on Samsung TVs. It can be the regional issues or outdates software, or your DNS settings is wrong, etc. After analyzing multiple reports, we’ve identified a few common reasons to "Unable to connect to Samsung Server" error down below.
- Samsung SmartHub malfunction: Smart Hub is the intelligent menu system for Samsung Smart TVs. Through the Smart hub you have access to all the functions of your TV and can even download apps, games and browse the internet. Smart Hub extends the capabilities of your TV, no matter you’re online or offline, while also making it easier to use at the same time. As with every other complex function, it can mess up with the TV configurations and causes issues like "Unable to connect to Samsung Server".
- Corrupted cache memory : Almost every modern devices such as smart TV, refrigrator, smart hub, routers, etc use a technique called caching to speed up the startup time and frequently used operations. The data stored in a cache might be the result of an earlier computation or a copy of data stored elsewhere. The cache should be stored in a fast-access memory so that future requests for that data can be served faster. The cache memory can be corrupted in a few scenarios, therefore raising error messages. Most manufacturer knows this and has equipped your smart device the ability to clear the cache in case it’s malfunctioned.
- DNS problems: In order to get to the correct Samsung Server, your device must find the address of it. DNS is the protocol that converts a domain to an IP address, in which the server responds to network requests. Samsung has multiple servers around the world that serve different regions. Sometimes, the DNS server you’re using may respond the wrong address or can’t find Samsung Server IP address at all.
- Firmware is outdated: The firmware that lies inside your device usually have bugs. Samsung regularly release new firmwares for its devices every once in a while so that they can ensure their users the best experience. Typically, the new firmware brings bug fixes and even new features, and these may be essential to the proper functioning of the TV. An outdated TV can be a primary cause for the unable to connect to Samsung Server error.
- Regional internet blockage : In a few countries, internet access is heavily censored. While Samsung may not be banned in your country, its server can be. This could be the case if you’re buying your devices from a different country from where you’re living in.
- Router issues: The router is a device that provides Wi-Fi and sends information from the internet to personal devices like computers, phones, and tablets. These internet-connected devices in your home make up your Local Area Network (LAN). When the number of devices connected to the same wireless network increases, there may be a chance that the router will mess up network requests, therefore raising "Unable to connect to Samsung Server" error on your device.
- And a few other strange causes like SmartHub passwords, weird WiFi connectivity problems, etc.
Below is a few solutions to the issues presented above that you can try to apply.
Reset Your Samsung TV
Typically, when you press the Power button on your Samsung TV remote, it turns the TV into the standby mode in order to quickly boot the next time. A soft reset shuts the TV down completely and reboots it, rather than placing it just into standby mode. This can solve issues that you may be having with apps. Below are the 5 steps to do a Soft Reset:
- Take remote control in your hand.
- Hold down the ‘Power’ button.
- Keep on holding the button until the TV restarts completely.
- Wait a minute till the process finishes.
- Double check to see if the "Unable to connect to Samsung Server" error has been fixed.
If your Samsung TV Smart Hub is not working, won’t update, or repeatedly updates, you can try a few different solutions. These include resetting the Smart Hub, completing a software update, resetting the internet, and deleting unused apps to create more storage among other solutions. A Smart Hub reset will remove all information from your account and return the settings to their factory defaults.
Note : You will have to re-link (re-login) to your account to any services after a Smart Hub reset.
Below are 8 steps to reset Samsung SmartHub in order to fix "Unable to connect to Samsung Server" error.
Press the Home button on your remote control.
Using the directional pad on you remote, navigate to and select Settings.
Navigate to and select Support.
Select Device Care.
Select Self Diagnosis. Models before 2020: Access Settings > Support > Self Diagnosis > Reset Smart Hub.
Navigate to and select Reset Smart Hub
Enter the PIN for your TV. You may use the default PIN, which is 0000.
Your Smart Hub has now been reset.
Update Samsung TV Firmware
Software updates usually brings bug patches and security fixes for your device. You should regularly keep your TV’s software up to date to prevent errors. Below are the steps to check for software updates on your Samsung TV.
Press the Home button on your remote and navigate to the Settings.
Go to Support, and then select Software Update.
Click Update Now to start updating your TV.
Sign out of Samsung Account
If you want to log out of the Samsung account that you currently have open on your TV (to, for example, log in with another user), follow the steps below.
- Press the Home button on your remote control.
- Using the directional pad on your remote, navigate to Settings > General > System Manager.
- Select Samsung Account.
- Select My Account.
- Choose Remove Account on your current Samsung account, then select Yes to proceed.
- Enter the account password and then select Done to remove the account
Change DNS server on Samsung TV
A DNS server translates URLs and domains to IP addresses. If the server is down or overloaded, you’ll notice a drastic decrease in your internet connection quality. Most of the time, your Samsung TV uses the default DNS setting of your network, usually the ISP-owned DNS server. There are other free, more reliable DNS servers that you can switch to. In this example, we will use Google DNS at 126.96.36.199 and 188.8.131.52. Alternatively, you can replace it by OpenDNS one with 184.108.40.206 and 220.127.116.11 or Cloudflare’s DNS : 18.104.22.168.
Press the Menu button on your remote.
Select Network > Network Status.
Wait a few seconds for the wireless scanning process. At the bottom of Network Status, select IP Settings button.
In the next screen, select DNS setting.
Now what you would do is selecting Enter manually and type the address provided above, which is 22.214.171.124 and 126.96.36.199.
Workaround: Change your TV region
- Follow the solution above to reset your Smart HUB. In the steps where you are asked to accept the Terms and Conditions, don’t do it, just follow the method until SmartHub is completely reset.
- Try to open any application, your Samsung TV now prompts you to accept the Terms and Conditions (which you didn’t do before) before actually open the app.
- Press the following buttons on your remote one by one : Mute + Volume UP + Channel UP + Mute.
- You’ll be taken to a screen that allows you to select the region for your TV. Try to select a popular one like the US or UK or Netherlands to see if it fixes the "Unable to connect to Samsung Server" error.
Reset Network Settings
If the network settings on your Samsung TV is corrupt, then it wouldn’t be able to receive the required packets from your network. In such cases, you should consider resetting the network and then starting off with a fresh connection. In order to do that, follow the steps below.
Press the Home button on your remote, then navigate to Settings>General>Network.
Click on the Reset Network button and confirm any prompts that are presented on the next screen.
Wait for the network to be reset and check to see if the "Unable to connect to Samsung Server" error goes away.
Last Resort: Hard Reset
If you’ve tried all the methods above, yet they yields no positive result, you may want to factory reset your Samsung TV. Hard Reset means that every settings, personal data, configurations, etc on your TV would be revert back to system defaults, so back up any personal data before you try this method
In order to Hard Reset your TV, go to Settings > General and select the Reset option. Then, type in the PIN to start the process (the default PIN is 0000). Once the process is completed, set up your TV and the issue should now have been fixed.