Snapchat is one of the most popular social networks worldwide, especially among youngsters in the United States. Everyday, millions of people use Snapchat to send snaps, photos and videos to keep in touch with their friends.
Sometimes, your Snapchat can stuck on the black loading screen with a little "tap to load" button. Most of the time, tapping the only button in the interface will make the error solves itself. But in rare cases, you can’t even load a single snaps, no matter what you try.
This article presents seven possible solutions for the Snapchat black loading screen error. If you’re stuck on "tap to load", we’ve got you covered.
Switch to Airplane mode
Sometimes, the underlying issue lies in your cell signal. Unstable cell signal can cause Snapchat app to load improperly, therefore causing a black loading screen error. In this case, you can try putting your device into Airplane mode, then switch back to Normal mode after 10-20 seconds. On iPhones, you can quickly do it by pulling upwards from the bottom of the screen and select Airplane button.
Turn off the device and then turn it back on
As with every computer issues, the fatest way to fix any error on your phones is to reboot it.
In most cases, a restart wipes away the current state of the software running on your phone. Any code that’s stuck in a misbehaving state will be swept away, too, including the Snapchat black screen issue.
In addition to that, any cached background process should be cleaned with a phone reboot. Any misconfiguration or strange behavior in Snapchat should be solved.
Wipe Snapchat cache
Snapchat caching memory can be the underlying problem for the black screen error. Sometimes, the memory stores obsolete values, which will then be used by Snapchat and cause an internal error, and leads to the "tap to load" black screen.
Below is the instructions to clear Snapchat cache memory on iOS and Android. On iOS, the majority of actions should be done via in-app settings. However, on Android, you have to access the device settings to perform a memory flush.
Wipe Snapchat cache using Android device settings
On your Android device, access Settings > Apps & notifications. In the list of all installed applications, find Snapchat and select Storage & cache. You will then be taken to a new interface where you would have the option to clear all app storage or just the cache memory. Tap Clear cache button and select Yes/OK in any confirmation message.
Once you’ve done clearing the cache memory, try reopening the Snapchat app to see if the problem persists.
Wipe cache via Snapchat settings
Snapchat has its own settings panel that allows you to clear its cache without leaving the app. Open the app and follow the instructions below to wope Snapchat cache memory.
First, tao the profile picture icon in the upper left corner of the application
After that, tap on the "Gear" icon in the upper right corner to access the in-app settings.
On the next page, scroll down to the very bottom and tap on Clear Cache under Account Actions section. If the confirmation message pops up, tap Continue to perform a cache flush.
Update Snapchat to the latest version
If you have tried all the solutions above but the black loading screen still persist in Snapchat, you may have to update your app. App updates usually fixes bugs and brings new functionality. If you haven’t updated your app in quite some time, there’s a chance that the underlying API that powers the Snapchat has changed, therefore causing strange bugs.
Updating Snapchat on Android
Open the Play Store and follow the steps mentioned below to update Snapchat.
In the Play Store, tap on the hamburger menu icon in the top-left corner of the screen. Then, tap on My apps and games.. In the next screen, you’ll be able to see all apps that require an update. Try updating Snapchat to see whether your issue get resolved.
Updating Snapchat on iOS
In order to update the Snapchat app on your iOS based devices, follow the instructions below.
First, open up the App Store and tap on the Profile icon in the upper right corner of the interface. Then, scroll down to find the list of all the app updates available. Look for Snapchat in the list, if you see it, tap the Update button to have it updated.
Check your internet connection
Snapchat is a internet intensive app. It sends and receive photo and video data regularly, so having a slow or unstable internet connection can be the root cause of the black loading screen error. If you’re on a wireless connection with weak signals, try repositioning the router to ensure optimal connection to your device.
You can also try restarting the router to refresh the connection, better yet, update the router’s firmware also helps ensure its optimal performance. If you’re on WiFi, try switching to cellular data and vice-versa to see if black loading screen error goes away.
If the Snapchat loading screen tap to load error still persists through all the possible fixes above, you might want to uninstall and reinstall the Snapchat app. Any issues should go away with a fresh installation, but the downside is you have to manually login and set up your preferences from scratch.
Check if Snapchat is really offline
On rare cases, the entire Snapchat infrastructure can be offline for a while. It could be an internal error, or a misconfiguration that brings the service down, and causing Snapchat to stuck on "tap to load".
In order to be certain about this, you can follow Snapchat Official Support on Twitter to get the latest information on the service status. Alternatively, third-party services such as Isup.me or Downdetector can be helpful if you want to be really sure that Snapchat black loading screen error is the result of a service down.